New EU legislation for online merchants

New EU legislation for online merchants

As you may have read on our blog and elsewhere, as of June 13 the new European regulations for webshops come into effect. In recent weeks, we have been working on some technical adjustments, making it easier to comply with these regulations. These changes were implemented last night. In this blog post we inform you about the changes.

What do the new rules mean for our merchants

The major changes are in your information and right of withdrawal. Consumers now have 14 calendar days to indicate they want to return an item (previously this was 7 days). Detailed information is available on the website of Trusted Shops.

What we have changed for you

  • Form withdrawal - To return products, you must have a clear return form available. This form can be downloaded here.
  • Prices per payment method - As the regulator wants to avoid merchants earning money by asking for transaction fees, the transaction fee can now be set at the level of the payment. You could do this at the level of the payment service provider, but after the update yesterday you can also do this at the level of the payment. This now works for the following payment service providers: MultiSafepay Sisow, Mollie, Buckaroo BPE 3 OmniKassa Rabobank, Ogone, Icepay, Skrill, PayOne, Saferpay. Do you use DocData? Please contact them directly. When you set a price per payment method, you have to 'activate' box to implement the new price.
  • Custom order button - According to the new regulations, the ordering process should be arranged so that a consumer can accept an offer after it has been made clear that there is an obligation to pay. For that reason, we have customized the text on the order button to"Buy" and post a notice of payment in addition to the terms and conditions. A consumer can now order as soon as he accepts the payment and general terms, then clicks on the order button. The general conditions and the notification of the payment may be accepted, so it is not at the expense of your conversion.

Note: Only if you want a more specific text on your order button - such as"Buy with payment '- then you can modify it under the appropriate translations. Just go to DESIGN > Custom translations. Search for 'Place Order' and click 'Save' without changing anything. In the next screen, change the Dutch text to the text you want (for example, Buy with payment).

Want to know how to set up all of this in your own web store? Read the specific manual that we have developed here.

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Finally

These technical adjustments will make it easier for you to meet the new regulations. That does not mean your store has been automatically updated to comply with the new regulations; you remain solely responsible for the correct implementation. We therefore recommend that you check the blogposts mentioned in the manual and read the instructions carefully.

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